Products & Services

We offer:

analysis of hospital business process scenario;
identification of applications that can be maintained, enhanced, re-engineered or retired from a medical/hospital business value perspective;
collaboration with key personnel and technical leads in identifying areas where to improve efficiencies;
analysis of performance in supporting existing and future products/applications, identifying bottlenecks for prompt corrective action, and make informed decisions regarding the service delivery process;
support services (integrated Level 1, 2 and 3), bilingual 24/7 technical help desk, multichannel (voice, email, web) support, incident management, user or operations reported service request management, problem management arising out of incidents or by monitoring, system and database administration;
customization of tasks packaged applications, configurations and upgrades;
performance reports, monitoring and tuning of network elements, application logs, alerts;
database logs, load monitoring;
batch/job monitoring;
hardware and database sizing, configuration, upgrades and parameter tuning;
periodic capacity planning;
application performance tuning and upgrades/migration;
functional consulting to outside technical teams;
off-hours support to resolve high-priority problems;
optimization packages, disk cleanup, defrag, msconfig, process audit, virus scan, spyware scan, printer troubleshooting, encryption, security setup, antivirus, firewall, wireless setup, add devices and peripherals to existing network, employer controls setup and configure, network trouble shooting, deployment of active directory, network backup system, email setup and configure, proactive problem prevention.

This page was last updated on Monday January 24, 2011